Please take a minute to read the information below!
Our priority is for you to have the absolute best experience at Shoreland Lodges. The rules and courtesies are here to make sure we can help you achieve this.
Please do not hesitate to contact us by email on info@shorelandlodges.com with any queries or any further information you may need to make sure you have the best experience possible.
General
This is a legally binding contract between the property owner, Donny Kennedy/ Simon Kennedy and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The properties referred to being Cherry Lodge, Holly Lodge, Loch Ness cottage, Nessie Pod and Alba Pod.
Bookings
The booking becomes confirmed as soon as the deposit is paid. The booking can only be cancelled by emailing info@shorelandlodges.com. The balance must be paid in full 30 days before arrival. If you do not pay the full balance before this 30 days then your booking will be cancelled and your deposit will not be refunded.
From the date of the booking confirmation you have 14 days to cancel. If you cancel out with these 14 days then the deposit will be kept and no refund will be given.
The breakage deposit must be paid 7 days before arrival and will be refunded 7 days after departure.
Bookings made less than 1 week prior to the arrival date must be paid in full at the time of booking.
Damage deposit amounts:
Cherry Lodge, Holly Lodge and Loch Ness cottage – £250
Alba Pod and Nessie Pod – £150
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing or email and addressed to:
Simon Kennedy
Shorelandlodges
From the date of the booking confirmation you have 14 days to cancel. If you cancel out with these 14 days then the deposit will be kept and no refund will be given.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/ or their party be considered by the property owner to be unreasonable.
Number of Guests
There is maximum number of people entitled to stay at each property, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of
contract and the holidaymaker and his/her party will be asked to leave immediately without any refund and the damage deposit will not be refunded. Sub letting or assignation of the let is prohibited.
Number fo guests maximum:
Loch Ness cottage – 6 people max
Cherry and Holly Lodge – 4 people max
Alba and Nessie Pods – 2 people max.
Pets
Pets are not allowed in the property.
Arrival and Departure Time
Every effort will be made to have the property available from 3pm. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property
owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 1 week of the departure.
Hot Tubs
No glass of any sort allowed in or around the hot tubs. Hot tub speakers must be turned off by 11pm until 7am. Be mindful of other residents with music volume.
Wash off all fake tan before using the hot tubs – if fake tan marks and discoloured water is found upon inspection then £50 will be charged to from the damage deposit.
Please read the instructions before using the hot tubs.
In using the hot tubs you must be aware that there are chemicals in the water in order to keep them clean, you are using the hot tubs at your own risk and we will not be held liable for any reactions taken.
Hot tubs can be a drowning hazard so care must be taken at all time. Children under the age of 14 must be accompanied by and adult at all times and children under the age of 5 are not permitted to use them.
Users with any health conditions must not use hot tub under any circumstances. Users with any open wounds must not use hot tub under any circumstances. Please do not eat whilst bathing. Do not use if pregnant or think you may be
pregnant. Use of shampoo, soaps and oils in the tub is forbidden. Extra caution must be taken whenever alcohol is being consumed, before or during the hot tub use.
Stags and Hens
No stag or hen parties will be allowed.
Loch Ness
We do not recommend swimming in Loch Ness.
Smoking
No Smoking in the lodges or hot tubs.
Travel Insurance
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.
Fires
Fires are not permitted on site, we have a fire pit down by the shore for communal use.
GDPR
We use booking software called Bookster to store all data. Shoreland Lodges uses social media and on occasion MailChimp to help us with reviews and send newsletters.
